Refund policy

Return & Refund Policy

Because many of our items are handmade and/or digital, we ask that you read this policy carefully before purchasing.

Digital Downloads

All digital downloads are final sale. Due to the nature of digital products, we are unable to offer refunds, exchanges, or cancellations once the file has been delivered.

Physical (Handmade) Items

We gladly accept returns or offer replacements only if:

  • Your item arrives damaged, or

  • You receive the wrong item

To be eligible, you must contact us within 5 days of delivery and include clear photos of the issue.

Items Not Eligible for Return

  • Custom or personalized items

  • Items marked as final sale

  • Items showing signs of use or wear

Return Process

  1. Email us at happygrphicdesign@gmail.com within 5 days of delivery

  2. Include your order number and photos (if applicable)

  3. We will review and respond within 2–3 business days with next steps

If a return is approved, the item must be sent back unused and in original condition.

Shipping Costs

  • If the issue is due to our error or damage during shipping, we will cover return shipping.

  • Otherwise, return shipping costs are the responsibility of the customer.

Refunds

Approved refunds will be issued to the original payment method once the item is received and inspected.

Questions?

We’re happy to help—please contact us before purchasing if you have any questions about an item. happygrphicdesign@gmail.com